Troubleshooting

I can’t seem to log in

Make sure that you’re entering the correct email

Search your inbox from an email from Rosebud

Try resetting your password

Subscription status is showing as canceled

If your subscription appears canceled or inactive even after you’ve made a payment, it may just be a temporary delay in syncing your purchase with the app.

To refresh your subscription status, try signing out of Rosebud and then signing back in.

I keep getting repetitive or robotic responses from the AI

If you find that responses from Rosebud are becoming repetitive or robotic, try adjusting the AI Personalization settings. This feature helps tailor responses to your preferences and style, improving the relevance and variety of your interactions.

Learn more:

Why can't I edit saved entries?

Currently, Rosebud does not support editing saved entries because these entries include AI-generated which are based on the context and content of your interactions. Editing them directly could affect the consistency and accuracy of future responses.

If you’d like to revisit or expand on a specific topic, you can use one of the personalized prompts generated by Rosebud after your morning intention or evening reflection. This helps the AI pick up the conversation from where you left off and provide more relevant responses.

Learn more:

Rosebud isn’t doing what I asked

Rosebud cannot perform any actions outside of responding to you in a journal entry, like updating your Settings, even if it says that it can. It may also give an inaccurate or outdated response if you ask for instructions on how features work. For the most accurate and up-to-date information, please email us at support@rosebud.app.

We understand this can be confusing, and we’re actively working to prevent any miscommunication about its capabilities.

The AI is spacing out a lot

Using a VPN can interfere and block certain network requests

Ad blocker software, like Brave Shield, can interfere with network requests

You may have a poor network connection, check your network and try again

My words keep getting erased as I type

We’ve added an option to turn off Autocorrect within the app in case your device’s keyboard settings are interfering with your writing experience in Rosebud.

Go to Settings, scroll down, and toggle off Autocorrect. This should help prevent text from disappearing while you write.

Still stuck?

Please email support or post in the #support channel in our Discord.

Our team will respond within 24 to 48 hours. Monday through Friday, 7 AM to 3 PM Pacific Time.